PROBLEM SOLVER POLICIES ON METRO PRODUCTS

Company Policy: At the Problem Solver, we do everything we can to make doing business with us an easy, comfortable experience. If there should ever be a problem with your order, we will make every attempt to correct the situation. All Metro products are of the finest workmanship and durability, however, they do have a few rules and regulations that we must abide by, and they are as follows:
• RETURNS: Written approval is required from the factory to return merchandise. Special orders cannot be returned. All merchandise must be returned within manufacturers limits. New and unused items only, and in the original packaging. All returns will be subject to a restocking fee of 25% of the purchase price (see below). Returns must be shipped back to the originating warehouse at the customers expense (in the original, unopened packaging). S&H is not refundable.
• DAMAGE: All claims for DAMAGE must be made within 15 days from receipt of merchandise. Damaged items replaced at no cost to customer
UNLESS,
1. the damage is not noted on the shippers paperwork
2. items are not returned within 30 days from ship date
3. items are not returned in the original packaging
4. items were damaged through improper installation or use

• IMPORTANT!: Please inspect all packages carefully upon receipt and note any damage on the Bill of Lading from the freight carrier. Broken straps or cut/crushed cardboard could mean missing or broken pieces. You must note any damage on the carriers paperwork or you will be responsible to file a claim with the carrier. This is for your protection.
• SHORTAGE: All claims for shortage must be made within 15 days from receipt of merchandise. If you are short pieces, first check the packing slip and make sure you received all boxes or pallets. If not, please contact the carrier first to see if they misplaced or lost a package.
• ORDER CANCELLATION FEE: There will be a $20.00 fee charged on all orders that are canceled OR changed before the order ships For orders that are canceled or refused after the product ships, there will also be a restock fee (see below).
• MINIMUM ORDER FEE: Since we drop ship directly from Metro, Metro imposes a minimum order fee on smaller orders. Metro’s minimum fee is charged on all orders under $500.00. The fee is $49.95 and includes shipping and handling. [Dollar amounts subject to change without notice.]
• RESTOCKING FEE: 25% ($25.00 minimum). Minimum return value-$100.00 net. Exceptions – special orders of cut posts, made to order dollies, cart covers, designer colors, and custom products are not returnable. Written approval is required to return merchandise. All merchandise must be returned within 30 days from shipping date and be returned in the original, unopened, resalable packaging. Returns must be requested within 15 days from date of shipment. Merchandise must be shipped prepaid and insured back to the warehouse.
• TRACKING ORDERS: We will supply you with tracking numbers for UPS shipments (or a PRO # and freight, Company phone number, if shipped by truck) once they become available to us. Due to the volume of orders we process on a daily basis, we will not be able to track shipments for you.
If there is a problem with your shipment, we will do everything we can to resolve it for you with the shipper, but tracking orders with the freight company will be the end users responsibility.
• SHIPPING: Depending on the weight of the order, Metro ships via Fed Ex Ground or a freight carrier of their choosing. Typically, orders under 150 lbs go by Fed Ex and over 150 lbs go by truck. Fed Ex may not require a signature and can leave packages at a residence even if no one is home. Trucking companies do require a signature and will not leave packages without someone to sign for them. Because of this, freight companies will charge extra if they find no one available to sign and they have to make a 2nd trip back with the merchandise.
• LIABILITY: Problem Solver will not be held liable for any situation beyond our control including, but not limited to, problems from our suppliers and/or the freight companies they use. If there should ever be a problem, we will work diligently to correct it for you. However, monies paid, time lost, etc., will not be refunded, paid for, etc. unless it resulted directly from us.
• PRICES: Although we do our very best to keep our website up-to-date, the prices listed on this website are subject to change without notice. Also, we will not be held liable for any incorrect information or typographical errors contained herein.
• WARRANTIES: All warranties are through Intermetro Industries Corporation. Problem Solver makes no warranty over and above the manufacturers warranty and will not be held responsible for any damage or injury due to the installation or use/misuse of the products we sell.